Refund Policy
Thank you for choosing Passport.lk and accessing our digital publication. We appreciate your trust in our platform and are committed to maintaining transparency in all payment-related matters.
Passport.lk publishes digital-only informational content, including articles, guides, and educational material. As our products are delivered electronically and become accessible immediately after successful payment, there is no physical product or service involved in the transaction.
Digital Content Access
Once payment is completed and access to the digital content is granted, the content is considered delivered in full. Due to the nature of digital publications, content cannot be returned, revoked, or exchanged once accessed.
No Refund Policy
All payments made for accessing our digital publication are final and non-refundable. This policy applies to all digital content purchases, regardless of whether the content is partially or fully accessed.
By completing a payment on Passport.lk, customers acknowledge and agree that:
- They are purchasing access to digital content
- The content is available immediately after payment
- Refunds are not applicable once access is provided
Exceptional Circumstances
Refunds may only be considered under exceptional and verifiable circumstances, including but not limited to:
- Duplicate payments for the same content
- Verified system or technical errors resulting in payment without content access
- Payment processing errors confirmed by our payment gateway
Any refund consideration is subject to internal review and is processed at the sole discretion of Passport.lk.
Technical Support & Assistance
If a customer experiences technical issues such as:
- Inability to access purchased content
- Website display or loading errors
- Payment completed but access not granted
Our technical support team will make every reasonable effort to resolve the issue promptly and restore access to the purchased content.
Refund Processing (If Applicable)
If a refund is approved under exceptional circumstances:
- The refund will be processed to the original payment method
- Processing time may vary depending on the payment provider and bank
- Transaction or gateway fees, if applicable, may not be refundable
Policy Updates
Passport.lk reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.
Contact Information
For questions, concerns, or support requests related to payments or content access, please contact us at: info@passport.lk